Gaming has become a problem — what should I do now?

First, log in to hibje and activate a time-out or self-exclusion. Then let us know via the support email (support@hibje.lat) or live chat — we will help you with full confidentiality. Talk to a family member or someone you trust, and seek professional counselling if needed.

21+ | Safe & Responsible Betting

hibje Responsible Gaming — Your Safety Is Our Priority

Enjoy gaming within your limits — hibje's tools, guidelines, and support team are always by your side.

Why Is Responsible Gaming Important?

hibje believes entertainment should always be safe.

Online casino and betting is a popular form of entertainment for millions of people in Bangladesh. At hibje, we are committed to ensuring a healthy and safe gaming environment for every player. Gaming is for entertainment only — not as a source of income.

For a small portion of people, gambling can have a negative effect. That is why hibje provides tools and guidelines to help you play consciously and in a controlled way. Being aware before problems start is the best step to take.

Remember: every bet carries a risk. Never play with money you cannot afford to lose. At hibje, we want your long-term wellbeing — not just short-term entertainment.

Signs of Problem Gambling

Spending more than your set budget
Placing more bets to try to recover lost money
Neglecting family or responsibilities to play
Playing with borrowed money or by spending your savings
Feeling unable to stop playing
Stress or anxiety caused by gaming

For people aged 21 and above only

hibje Safety Tools

Use these features to keep your gaming under control.

Deposit Limit

Set a limit on how much money you can deposit per day, per week, or per month. Once a limit is set it takes effect immediately — keeping your budget protected.

Time-Out Feature

If you feel you need a break, temporarily pause your account for anywhere from 24 hours to 30 days. During this time you will not be able to play or deposit — take a rest.

Self-Exclusion

If you want to step away for a longer period, use self-exclusion. This is a serious step — your account cannot be reopened while it is active.

Session Time Limit

Set a limit on how long you play in one go. Once the set time is up, hibje will automatically remind you or end the session.

Gaming History

View your full history of deposits, withdrawals, and bets. Understanding your spending patterns makes it easier to make informed decisions.

24/7 Support

For any issue, hibje's support team is ready to help you in Bengali. Contact us via live chat or email — day or night, we are here.

How to Set Up Safety Tools

Secure your account in a few simple steps.

Log In to hibje

Access your account and go to account settings. If you do not have an account, register first.

Find the Responsible Gaming Section

In settings, click on the "Responsible Gaming" section.

Choose the Tool You Need

Deposit limit, session timer, or time-out — activate whichever tool suits your needs.

Confirm the Change

Lowering a limit takes effect immediately; a cooling-off period may apply when increasing a limit.

Contact Us If You Need Help

If you cannot find a tool or need assistance, let hibje support know via live chat.

Best Practices for Safe Gaming

Following these habits will keep gaming enjoyable at all times.

Set a budget before you play and stick to it strictly.

Never place more bets trying to recover money you have lost.

Never play with borrowed money or by skipping bills.

Do not play for long stretches in one go — take regular breaks.

Keep gaming a source of fun — do not play when you are stressed or feeling down.

Spend time with family or friends — gaming is not everything.

Do not use hibje if you are under 21.

Avoid gaming when you are under the influence of alcohol or feeling mentally unsettled.

Review your gaming history regularly.

If something feels wrong, do not delay — seek help.

For people aged 21 and above only

Age Verification & Minor Protection

hibje strictly follows a 21+ policy.

hibje strictly ensures that only people aged 21 and above can create and use an account on the platform. Age verification is completed during registration, and identity may be confirmed via a national ID or other documents if required.

If younger family members use your device, log out after every session. Never share your hibje account password, and consider using parental control software on your device.

If you believe a minor has used or is attempting to use your account, contact hibje support immediately.

Self-Exclusion & Break Options

Choose the level of protection that suits your needs.

Short Break

Pause your account for 24 hours to 7 days. Give your mind a chance to settle — after the break you can return to playing as normal.

Extended Time-Out

Keep your account inactive for 1 month to 6 months. During this time you will not receive bonus offers or promotional emails — a complete break.

Permanent Self-Exclusion

If you want to stop entirely, apply for permanent self-exclusion. This cannot be reversed and the account will be closed for good — the highest level of protection.

To activate self-exclusion or an extended time-out, contact the hibje support team directly — they will help you complete the whole process easily.

Need Help? We Are Here

hibje's support team is ready to serve you seven days a week, twenty-four hours a day.

hibje Support — Directly in Your Language

Our dedicated team can speak to you in Bengali for any questions or concerns about responsible gaming. Contact us via live chat or email.

Live Chat: Click the chat button at the bottom right of any page — you will get an instant response.

Email: [email protected] — you can describe your issue in detail.

Hours: 24/7 — based on Bangladesh Standard Time (UTC+6).

Languages: Bengali and English.

Responsible gaming requests receive the highest priority and are handled with complete confidentiality.

Responsible Gaming FAQ

Find answers to questions you may have here.

Log in to hibje and go to the "Responsible Gaming" section in your account settings. From there you can set a daily, weekly, or monthly deposit limit. Lowering a limit takes effect immediately. If you have any trouble, let the support team know via live chat.

Yes. Before submitting a self-exclusion request, you can withdraw any withdrawable balance in your account. The hibje support team will guide you through the process step by step. The minimum withdrawal is ৳1,000.

For a short-term time-out, it generally cannot be cancelled before the set period ends — this is part of the responsible gaming guarantee. For long-term or permanent self-exclusion, a special cooling-off period applies. Contact the support team for more details.

No. hibje is only for people aged 21 and above. Age is verified during registration and a national ID may be requested if needed. Accounts belonging to minors are closed immediately.

First, log in to hibje and activate a time-out or self-exclusion. Then let us know via the support email ([email protected]) or live chat — we will help you with full confidentiality. Talk to a family member or someone you trust, and seek professional counselling if needed.

The minimum deposit at hibje is ৳200 (for each method). Deposits and withdrawals can be made via bKash, Nagad, and Rocket. The minimum withdrawal is ৳1,000 and processing is usually completed within 5–30 minutes.

Enjoy Safely —
Start at hibje Today

Play responsibly and enjoy within your limits. Check the FAQ to learn more or contact support directly.

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